Messaging
The Messaging area allows customizing the prompt used to influence the AI Chatbot’s responses.
AI Instruction Prompt
Give instructions here to tune the behaviour of the bot. You can simply explain how you want the bot to behave. This will be used as part of the prompt to the AI model.
You can use {{datetime}} as a placeholder so the chatbot will know what date it is at the point of interaction.
Prompt Template
Clicking on the Prompt Template button allows the user to tap on help to generate the instructions/prompt.
Open AI Tool
You can type in a short 1-liner and allow AI to create the instructions that can be used to guide the AI Chatbot’s responses.
Mention the name of the chatbot to give it an identity, the personality/tone of voice, and its purpose, e.g. customer support, introduce services etc, for maximum effect.
User Generated
You can also fill in the input fields under the User Generated template to customize the instructions used by the AI Chatbot when generating a response. These are what the Cleiry team has found to help generate a good set of AI instructions for the AI Chatbot.
Name of Chatbot
Enter a name for your bot and give it an identity.
Role of Chatbot
Specifies the chatbot's main function, like assistant or support agent.
Tone of voice
Sets the chatbot’s communication style, such as formal, friendly, or professional.
Length of response
Controls how brief or detailed the chatbot’s replies are.
Audiences
Describe the target users for the chatbot who are likely to use the chatbot. For example, you can mention that “Most users are potential customers of our brand, females aged 35-50, from Asia Pacific and South East Asia countries like China, Singapore, Malaysia, Indonesia, China, and their primary language might be English, Chinese, Bahasa Malayu, Bahasa Indonesia or other languages. Their goal usually is to find out how our brand can benefit them in solving their problem.”
Custom instructions
You can set personalized guidelines for the chatbot’s behavior and responses based on specific user needs or preferences. For example you can set special instructions such as getting the chatbot to find out more about the user by asking about the user’s country, email address etc. This ties in well with more advanced features of Cleiry.
How to handle when don't know
Defines how the chatbot responds when unsure, like suggesting alternatives or politely acknowledging its limitations. For example you can get the AI Chatbot to ask if the user wants to speak to a human.
What to do when ask for human
Specifies the chatbot’s action when users request human assistance, such as redirecting to live support or providing contact details. For example you can mention that the AI Chatbot should show a specific email address to contact a human.
Safe system message
For AI models that have safeguards to handle sensitive or inappropriate information, e.g. violence, sexuality etc, indicate a pre-set message to ensure the chatbot responds in a secure and compliant way.
Prompt Filtered Response
Ensures that the chatbot filters and removes harmful or unsuitable content from its responses before delivering them to the user.